Refund policy
Returns, Refunds & Warranty Policy
Last updated: 25 August 2026
This policy applies to purchases from Sean Electronic, operated by AUSTRALIAN JX (DARWIN) PTY. LTD. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law (ACL).
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the ACL. If a product or service fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation of a service or compensation, depending on the circumstances and whether the failure is major or minor.
A manufacturer’s warranty is provided in addition to, and does not replace, your rights under the ACL.
Faulty, damaged, incorrect or not-as-described items
Please contact us as soon as reasonably possible at sean@seanelectronic.com.au. Include your order number, a description of the issue and, where practical, photographs or video showing the problem.
Please do not return an item before receiving return instructions. Where a return is required for a valid ACL claim, we will provide or reimburse reasonable return arrangements as applicable. We will assess the item within a reasonable time and advise the available remedy.
- For a major failure, you may be entitled to reject the goods and choose a refund or replacement, or keep the goods and seek compensation for the reduction in value.
- For a minor failure, we may choose to repair the item within a reasonable time. If we cannot do so, you may be entitled to another remedy.
- If an item is found not to be faulty, or the issue was caused by misuse, accidental damage, unauthorised modification, incorrect installation, incompatible third-party equipment or failure to follow instructions, we will explain our findings. Reasonable inspection, call-out or return costs may apply where permitted by law and agreed in advance.
Change-of-mind returns
The ACL does not require a refund or exchange where you simply change your mind, find a lower price elsewhere, order the wrong item or no longer need the product. However, we may approve a change-of-mind return if you contact us within 14 calendar days after delivery and all of the following conditions are met:
- approval is obtained before the item is sent back;
- the item is unused, uninstalled, unconfigured and in resalable condition;
- all original packaging, accessories, manuals and proof of purchase are included; and
- the item is not a special-order product, clearance/final-sale item, activated licence or software, cut-to-length cable, custom-configured product, or another item that cannot reasonably be resold.
For approved change-of-mind returns, you are responsible for secure, tracked return shipping. Original delivery charges are not refundable unless required by law. Any voluntary change-of-mind refund is issued after inspection of the returned item. These conditions do not apply to returns made under the ACL.
Order cancellations
Contact us promptly if you wish to cancel an order. We will try to assist, but an order cannot be cancelled once it has been dispatched or a special-order item has been ordered from a supplier. Your ACL rights remain unaffected.
Refunds
Approved refunds are returned to the original payment method. After we process a refund, your bank or payment provider may take additional time to display it. We do not provide cash refunds for purchases made by card or another electronic payment method.
Installation services
Installation services are covered by ACL guarantees, including that services will be provided with due care and skill, be fit for any disclosed purpose and be supplied within a reasonable time where no timeframe is agreed. Site conditions, customer-supplied equipment and work performed by third parties may affect diagnosis and available remedies.
Contact
Sean Electronic
AUSTRALIAN JX (DARWIN) PTY. LTD
Level 1, 1 Palmerston Circuit
Palmerston City NT 0830, Australia
Email: sean@seanelectronic.com.au
Phone: 0410 289 591