Shipping policy

Shipping policy

## Shipping Policy

**Last updated: 25 August 2026**

Sean Electronic offers delivery across Australia from local stock where available. This policy should be read together with our Returns, Refunds & Warranty Policy and your rights under the Australian Consumer Law.

## Order processing

In-stock orders are generally processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed from the next business day. Special-order, back-order, configured or bulky products may require additional time; where practical, we will advise you of a material delay.

## Shipping charges

Available delivery methods and charges are shown at checkout and depend on the destination, parcel size, weight and carrier. All amounts are in Australian dollars. Some oversized, heavy or remote-area deliveries may require a separate freight quote.

## Delivery estimates

Any delivery timeframe displayed at checkout or provided by us is an estimate, not a guaranteed delivery date, unless we expressly agree otherwise. Carrier delays, severe weather, peak periods and remote-area services may affect delivery times. We will provide services within a reasonable time as required by law.

## Tracking and delivery

Where tracking is available, details will be sent to the email or mobile number supplied with the order. A signature may be required. If you request an authority-to-leave or safe-drop service, the carrier may leave the parcel at the nominated location. Please choose a secure location.

## Delivery address

Please check your delivery details before submitting the order. Contact us immediately if an address needs to be corrected. If an order has already been dispatched, redirection may not be possible and additional carrier charges may apply. We do not accept responsibility for delay caused by incorrect or incomplete information supplied by the customer, except to the extent required by law.

## Damaged, missing or incorrect deliveries

Inspect your delivery as soon as reasonably possible. If a parcel appears damaged, an item is missing or you received the wrong product, contact hulandaoke@gmail.com or 1300 854 213 with your order number and photographs where practical. Prompt notice helps us investigate with the carrier, but does not limit any rights you may have under the Australian Consumer Law.

## Installation and delivery

Product delivery does not automatically include installation unless installation is expressly included in your order or quote. Installation appointments are scheduled separately and may be subject to site access, safety, cabling, power, network and approval requirements.